Refund policy

Return and Refund Policy

At Autodok, we strive to provide our customers with high-quality products. However, please read our Return and Refund Policy carefully as we do not accept returns or issue refunds in most cases.

1. No Returns or Refunds for Change of Mind
We do not accept returns or issue refunds if you change your mind after purchasing or using the product. Please make sure you are satisfied with your order before completing the purchase.

2. Damaged or Defective Products
If your product arrives damaged or defective, we may accept a return or offer a refund under the following conditions:

• You must provide valid proof of the damage or defect, such as a video of unboxing showing the condition of the product upon arrival.

• The damage or defect must be reported to us within 48 hours of receiving the product.

• The product must be in its original packaging with all parts intact.

3. Unable to Collect the Parcel
If you are unable to collect your order (e.g., if you missed the delivery or are unavailable), please contact us immediately. We can assist you in rescheduling delivery, but no returns or refunds will be issued if the order is not collected on time.

4. Refund Process
If a return is approved under the conditions mentioned above, we will process your refund according to the original payment method. The refund will be issued after we receive and inspect the returned product.

5. Exchange Policy
We do not offer exchanges unless the product is defective or damaged in transit and meets the conditions outlined above.

6. Contact Us
If you believe you are eligible for a return or refund under this policy, please reach out to our customer service team at:
Email: Autodokglobal@gmail.com
Phone: +91 97800 01116

Please ensure that all return requests are accompanied by relevant proof (such as photos or video evidence), as we cannot process any claims without this.